FAQ's
Lift Tickets
How much are your lift tickets?
We utilize dynamic pricing, so our lift tickets will be different prices, based on what day you purchase tickets for and how far in advance you buy your tickets. Generally speaking, lift tickets will be cheaper on weekdays and more expensive at peak times, like weekends and holidays.
See our calendar for pricing and purchase tickets:
Do I need to purchase tickets, rentals, and/or lessons online in advance?
We strongly recommend purchasing everything online in advance to reserve your spot. For weekends and holidays, we recommend purchasing tickets at least two weeks in advance. Tubing and lessons sell out regularly. If our online store says that we are sold out, we are also sold out in person and will not sell any walk ins.
Do I need a lift ticket if I stay on the bunny hill?
Yes! Although it is called a "lift" ticket, it is not specific to our chair lift. A lift ticket is basically an admission ticket for anyone who is going to be out on the snow, skiing or snowboarding. It will give you access to all of our lifts, including our conveyor belts, rope tow, handle tow, and chair lift.
If you are planning to only ski/snowboard on the bunny/beginner hill, we do offer a beginner area ticket. This ticket will give you access to our two beginner areas, serviced by conveyor belts. Children 6 years old and younger can receive a free tot ticket, with the purchase of an adult ticket (redeemed at the ticket window upon arrival).
All lift tickets can be purchased here:
Is there a height or age requirement for skiing / snowboarding lift tickets?
Nope! Anyone is welcome to come skiing or snowboarding. If you are worried about purchasing rentals in your size, you can always call ahead to double check our inventory, and one of our rentals staff would be happy to assist you.
If you have a little one, just starting out on skis, you may be interested in our Parent and Tot multi-week lesson program.
Is there a lift ticket for the beginner hill / bunny hill?
Yes! If you are planning to only ski/snowboard on the bunny/beginner hill, we offer a beginner area ticket. This ticket will give you access to our two beginner areas, serviced by conveyor belts.
Beginner area tickets can be purchased here:
How do I reload my RFID card?
In our online store, select the day you would like to come skiing or snowboarding and the quantities of each type of ticket you would like to purchase. Check the box to agree to the Terms & Conditions and select "Add to Cart." On the next page, under "My Order," select "Assign to RFID Pass." Then, enter the 6-digit code on the back of your RFID card and select "Assign RFID Passes."
General Mountain and Lodging Info
What are your hours?
During our regular winter operating hours, we are open the following times:
Monday through Thursday - 4:30-10:00pm (tubing closes at 8:30pm)
Friday and Saturday - 10am-10pm*
Sunday - 10am-8pm
Do you offer on-site lodging?
We have many lodging partners in area towns within 20 minutes of our ski hill. Navigate to our Partners page to view their information:
Do you have a gift shop / pro shop?
Yes! We have a pro shop which sells Nordic Mountain and other branded apparel, gloves & mittens, hats, snow pants, helmets, goggles, sunglasses, stickers, travel mugs, and other gift shop items.
Is my waiver from last year still valid this year?
Unfortunately, no. We update our waivers each year, so guests will need to sign a new waiver each season.
Are helmets required?
Helmets are not required, but they are strongly encouraged! If you need a helmet, they are included in our Ski and Snowboard rental packages, and we rent them out to guests for $10 per person per day. If you would like to purchase a helmet, we sell some in our pro shop!
I lost _____, can you look around for it?
Absolutely we can help you with that! Please fill out some information here: Lost-and-Found
Please be specific, we find dozens of lone black gloves, for example, providing details like brand, size, color, markings like a child's name, and features help us find your item.
What happens if Nordic Mountain closes due to inclement weather?
If Nordic Mountain closes due to inclement weather, all tickets, rentals, and lessons will either be transferred/rescheduled to another day, or we will refund everything. All guests will be notified through email, our website, and social media.
Is there somewhere I can keep my stuff while I'm out on the hill? Do you have lockers or cubbies for guests?
We encourage all guests to only arrive with what they need to ski/board/tube and to leave everything else at home or in their car. We have a limited number of cubbies and lockers, reserved for guests renting equipment. Any unattended items found in our lodge will be moved to the cubbies in our rentals building.
Do I Need To Sign the Release for Tickets, Rentals, Etc?
We do require a waiver for tickets, rentals, lessons, and season passes. You have the option for an additional fee to opt out of signing the release. This option is available at shop.nordicmountain.com/forms. Once finished signing the correct form, please call us at (920) 787-3324 to complete your order. Fees will be collected at time of redemption.
Season Passes
What is Season Pass Insurance?
Season pass insurance is an optional add-on for $10 per pass and covers the following unforeseen personal events:
Injury or Illness
Loss of employment
Call to active duty military service
Pregnancy
Relocation for a job out of the market
Season pass insurance offers a prorated credit for the portion of the season missed due to any of the covered reasons above. To be eligible, any of the reasons above must be valid for more than 30 consecutive days of the ski season.
Do you have any partner resort discounts for season passholders?
Yes! If you have a Nordic Mountain season pass, you can receive 50% of lift tickets at our sister hills Little Switzerland in Slinger, WI and Rock Snowpark in Franklin, WI. For unlimited lift access to our three resorts, buy a SNO Pass. To view all of our partner resort discounts, visit the link below:
Do season passes include tubing?
Yes, pass holders get free weekday tubing! Available Wednesday night (4:30-8:30pm), Thursday night (4:30-8:30pm), and Friday before 4:30pm, show your season pass at the tubing ticket window to get a FREE tubing pass. * Valid for the pass holder only. Not valid during holiday hours. December 24 - 31, 2021. **Subject to availability.
Do season passes include rentals?
No, season passes do not include rentals. We sell a limited amount of seasonal rentals each year, and we offer daily rentals.
What are Bring-a-Friend lift tickets?
Bring-a-Friend (BAF) lift tickets are a perk to our season pass and SNO pass holders. With a Nordic Mountain season pass, you can purchase up to five $30 BAF tickets any day all season (limit one per day, passholder must be present).
With a SNO pass, you receive two FREE BAF lift tickets any time all season, at the resort of purchase. Additionally, you receive unlimited $30 BAF lift tickets at any of the three SNO Pass resorts (limit one per day, passholder must be present).
Can I use my Bring-a-Friend lift tickets for tubing?
No, Bring-a-Friend lift tickets are not valid for tubing.
If I have a SNO Pass through Little Switzerland or The Rock Snowpark, can I use my two free Bring-a-Friend tickets at Nordic Mountain?
Unfortunately, no. The two free BAF lift tickets can only be used at the hill you purchased the SNO pass from.
Can I add funds to my season pass?
Yes! Like a Nordic Mountain gift card, passholders can add funds to their season pass to be used on tickets & rentals or in our proshop, cafe, & bar. Funds can be added to a pass at our ticket windows or online, through your account.
Keep in mind that passholder funds can only be used at the hill from which the pass was purchased. (Ex: A Nordic Mountain SNO passholder can only use funds on their pass at Nordic Mountain; they cannot be used at Little Switzerland or The Rock Snowpark.)
Lesson/Snow School
Do you offer lessons for skiing or snowboarding?
Yes! We offer a variety of lessons, ranging from beginner group lessons to private/semi-private lessons to multi-week progressive lessons. Check out all of our lesson offerings under our how to ski or board tab.
Do you offer multi-week lessons?
Yes! We offer a variety of multi-week lessons for a variety of ages.
Does my lesson include rentals?
No, rentals can be added on for a separate fee of $30.
Can I take a lesson with another family member?
Yes, we do offer semi-private lessons where you can add on additional members to a private lesson.
What is terrain based learning?
Simply put… Terrain Based Learning makes learning to ski or snowboard easier and more fun. By using specifically shaped snow features to naturally control your speed and body position Terrain Based Learning removes the traditional fears and anxieties associated with your first time sliding on snow, allowing you to focus purely on the fun!
Using Terrain Based Learning we’ve simplified the process of learning to ski or snowboard down to five simple steps… To begin your lesson head to the Flats – Station 1 then follow the instruction on the signage and feel free to ask one of our instructors in the teal jackets if you need additional assistance.
Tubing
Do you have a height or age requirement for tubing?
There is no age requirement, but we have a height requirement of 42 inches. Every person must ride in their own tube, independently.
Can I bring my own tube?
No need to bring your own tube! We provide tubes for you, and the tube is included in your tubing ticket cost.
Do I need a waiver for tubing?
Yes! Every person tubing needs a waiver on file. If you are 18+ years old, you can fill one out for yourself. If you are under 18, you will need a parent or legal guardian to fill out a waiver for you. Waivers can be filled out here:
Can my child sit in my lap as I tube?
No, we only allow one rider per tube, for safety reasons.
Do you allow people to link tubes together?
If conditions permit, we will allow tubes to link together; however, conditions can change at any moment. Generally speaking, we will allow tubes to link during the day and will stop allowing tubes to link when the sun goes down. This is for rider safety in icy conditions!
Do I need to walk back up the hill? How do I get back up the hill for tubing?
No need to walk back up the hill, unless you're looking for a workout! Our tubing hill is serviced by a Magic Carpet conveyor to bring you back to the top with your tube.
Can I wear my ski boots for tubing?
No, we do not allow ski boots on our tubing hill.
Do you allow sledding?
No. There is no sledding allowed at any time. All skis and boards must have metal edges to be used at Nordic Mountain. If you like sledding, come tubing!